Nine Months of Unacceptable Delays and Total Lack of Communication I am giving ServiceMaster one star only because there is no option for zero. While I don’t believe they are a "cheating" company, their service is undoubtedly the worst I have ever encountered. I am listing the facts of my case from April 2025 to January 2026 below so others can judge for themselves: Initial Contact: After my basement flooded due to a prolonged power outage at the end of March 2025, Square One Insurance directed me to ServiceMaster. They accepted the case on April 1st. The "Disappearing" Project Manager: A manager inspected the site on April 3rd. After I signed the paperwork, he effectively disappeared for over four months. Despite numerous emails and voice messages, I did not receive a single callback until August 6th. The 90-Day Quote: It took ServiceMaster over 3 months (from May 1st to August 6th) just to generate a repair quote for my insurance company. This is an unheard-of delay for a standard basement repair. Payment vs. Performance: I paid my deductible on August 20th immediately at their request. I was told work would start in 4–6 weeks and be finished shortly after. Instead, the process was dragged out until January 22, 2026. Fragmented Work: Actual labor was extremely sporadic. For example: Drywall: 4-week wait to start (Sept 17). Carpet: Another 4-week wait (Oct 30). Cabinets/Bathroom: Finished in mid-November. Doors: Not completed until January 22, 2026. Total Timeline: It took over 9 months (April 1 to Jan 22) to repair a basement. The stress of living with a damaged home for nearly a year, combined with the project manager’s refusal to communicate, was overwhelming. The only positive was the receptionist, who was always professional and answered calls promptly. However, a polite receptionist cannot make up for a complete failure in project management and execution. I strongly advise looking elsewhere if you need timely or professional restoration services.
Had a house fire a couple of years ago and service master were there to quickly respond and take care of business. Thankful for that. A rebuild was granted to them for that purpose. Not getting into details just yet but went down hill from there. Build was extremely behind schedule, failed inspections, many 3rd hands in the pot here causing delays and at times poor quality of work. Some of that was rectified which I had to advocate for and got through some of the bs. What was most disappointing was the poor leadership of the first project manager, and the second project manager for the most part. No communication between the two and no updates from the company when positions were changed in between. Went MIA. I won't name any names at this point, but will in the near future. Here's why. Final house inspection failed, unfinished work to be completed to get the approval, no returned messages via text, emails by myself and insurance company. Very professional, I think not. If I didn't speak of the poor craftsmanship in the final stages of what was called a completed home, I would have had to completed it myself. I can't imagine if I was an elderly person who would have had to deal with this unprofessionalism. That being said, there are alot of good quality workmanship that was done. Professionals and pride in their work. It's been well over two years now since the new house was rebuilt and well over 1 yr chasing these guys down. Step up to the plate ServiceMaster. A few hours of completed work is all that is needed. If this isn't dealt with ASAP, I'll start naming people responsible for delivering poor service and walking away from a completed job. Oh, and I'll take to social media as well. I'm not one to take it this far but if need be, well, then so be it.
We had them come to clean up after a small leak in the basement just before Christmas. From start to finish they were awesome. Explained everything, kept us in the loop from start to finish. Very happy with the end results. Mike our service tech was great. Very knowledgeable and helpful. Highly recommended.
I have to say it was a long time getting done but was well worth it because they were so busy Kevin and Carlee were amazing to deal with anytime I called they were there all the workers were amazing They do take pride in what they did . Encore had some amazing people working there I would recommend them to anyone well worth the wait thks again for the all the work you done .
Absolutely awful. Phone calls and messages were never returned, it takes constant prompting to get a response. The employees that were sent to my home to do the work could not speak english or French, they held up google translate when I only wanted to ask "how long will you be here today". Simple communication was impossible. They ommitted work and materials from the invoice which caused further delays. I was missing drywall, flooring, insulation since february. In September I gave up and hired a local contractor who completed the work within a month, to a higher standard. I would never recommend service master to anyone.
I’ve dealt with a lot of carpet cleaning places, but nobody has treated me as personable as SERVICEMASTER Tara and Tamara. Make a great team.
I would actually rate them at a minus if that was an option. Worst company ever. Rugs stink and r as dirty as b4 they came. Called 3 times to speak with Tara (coordinator in Midland), left voicemail and absolutely no response. If u want good customer service, don’t go to them. Save ur hard earned money. I’ve posted b4 and after pics. Can u even tell the difference? Judge for yourself.